Covid-19 Customer Information

IMPORTANT - CUSTOMER NOTICE

Dear Customer

COVID 19 CUSTOMER UPDATE : 30th November 2021

From Tuesday 30th November face coverings have become compulsory in line with Government Guidance to slow down the transmission of the new Covid variant.

Following latest Government announcement on Saturday 27th November, face coverings have become mandatory again in retail shops which includes car showrooms in England as a precaution against the new Omicron variant of coronavirus.

Please wear a face covering in our Showrooms

It is now a legal requirement to wear a face covering unless exempt in England from 30th November. Our teams will be following the Government guidelines to ensure the safety of everyone when visiting.

Please be assured that safety measures are in place, you’ll find sanitiser that is available on the sanitising stations at the entrances and on desks. The screens are in place as well. We’re keeping our one way systems in place and continuing to operate unaccompanied test drives. With regular cleaning of touchpoints to ensure that both you and our staff remain safe at all times.

We take this opportunity to thank our customers and staff who have helped to ensure that our businesses have remained Covid Secure during these testing times – keep well, stay safe.

Our click and collect services are also still available, meaning that if you would prefer, you can still make a purchase from the safety of your own home. Alongside this, we can still offer fully virtual appointments. Just let us know your preference.
Customers are encouraged to make a timed appointment to visit, this will help us control the number of people in our business at any time.
We respectfully request that customers do not visit us if they are showing any symptoms of COVID 19.
Where possible when visiting us there should be no more than 2 of you in your group
Please ensure that you follow social distancing rules at all times, there are signs and floor markings to help when you visit the business.
In accordance with Government guidelines, we kindly ask that all customers, excluding exemptions* wear a face covering while visiting us.

Our Staff are also now wearing face coverings when in customer facing areas
As you walk in to the business there is a hand sanitisation station by the entrance for your use.
We have installed Perspex screens on all desks to act as an safety barrier between our staff and yourself.
All work stations/pens and PDQ machines are sanitised after each customer visit.
› Touch points are wiped down with a disinfectant wipe after use by both customers and staff.

› We are encouraging all customer to please pay by card or bank transfer to avoid the use of cash.

› No tea/coffee or refreshments will be offered to customers at this stage, coffee machines will not be in use.

› COVID 19 is obviously a risk to us all, we believe we are doing all we can as a business to keep this risk to a minimum. We have conducted a full risk assessment for this and a copy of it can be viewed here if required.
We look forward to welcoming you to Ken Brown, if you require any further information prior to visiting us please just call and ask one of the team.

Thank you for your co-operation

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