IMPORTANT - CUSTOMER NOTICE
Dear Customer
IMPORTANT COVID 19 UPDATE
At Ken Brown we will remain open through any of the new Covid Tiers we have the below safe working processes in place to protect both our customers and staff:
Customers are encouraged to make a timed appointment to visit, this will help us control the number of people in our business at any time.
We respectfully request that customers do not visit us if they are showing any symptoms of COVID 19.
Where possible when visiting us there should be no more than 2 of you in your group
Please ensure that you follow social distancing rules at all times, there are signs and floor markings to help when you visit the business.
In accordance with Government guidelines, we kindly ask that all customers, excluding exemptions* wear a face covering while visiting us.
Our Staff are also now wearing face coverings when in customer facing areas
As you walk in to the business there is a hand sanitisation station by the entrance for your use.
We have installed Perspex screens on all desks to act as an safety barrier between our staff and yourself.
All work stations/pens and PDQ machines are sanitised after each customer visit.
› Vehicles touch points are wiped down with a disinfectant wipe after use by both customers and staff.
› We are encouraging all customer to please pay by card or bank transfer to avoid the use of cash.
› No tea/coffee or refreshments will be offered to customers at this stage, coffee machines will not be in use.
› Customers are still welcome to take a test drive but due to social distancing rules this will now be unaccompanied. You will need to bring your driving licence and we will need you to leave your current vehicle keys with us. If you do not have a current vehicle this can still be arranged but please talk to a member of the sales team for more information.
› All vehicle brochures have been removed, vehicle brochures are available on line.
› COVID 19 is obviously a risk to us all, we believe we are doing all we can as a business to keep this risk to a minimum. We have conducted a full risk assessment for this and a copy of it can be viewed here if required.
We look forward to welcoming you to Ken Brown, if you require any further information prior to visiting us please just call and ask one of the team.
Thank you for your co-operation
