Covid-19 Customer Information

IMPORTANT - CUSTOMER NOTICE

Dear Customer

COVID 19 CUSTOMER UPDATE : 12th April 2021

We’ve got the green light. We are pleased to announce that all of our showrooms have reopened from the 12th April! All our safety measures remain in place to ensure the well-being of our customers and staff. If you would rather you can still buy online with our Click & Collect service.

Our opening hours for Sales will be as follows:.

Monday - Friday: 8.30am - 6.00pm

Saturday: 8.30am - 5.00pm

Sunday: 10am - 4.00pm

We look forward to welcoming you back in to our showrooms and we are now taking appointments, thank you for being so patient.
Our click and collect services are also still available, meaning that if you would prefer, you can still make a purchase from the safety of your own home. Alongside this, we can still offer fully virtual appointments. Just let us know your preference.

Please be assured, as a covid-safe dealership, we work to ensure that both you and our staff remain safe at all times, therefore all of our safety measures are in place, such as our one way system and hand sanitiser stations to help keep you and our staff safe.
Customers are encouraged to make a timed appointment to visit, this will help us control the number of people in our business at any time.
We respectfully request that customers do not visit us if they are showing any symptoms of COVID 19.
Where possible when visiting us there should be no more than 2 of you in your group
Please ensure that you follow social distancing rules at all times, there are signs and floor markings to help when you visit the business.
In accordance with Government guidelines, we kindly ask that all customers, excluding exemptions* wear a face covering while visiting us.

Our Staff are also now wearing face coverings when in customer facing areas
As you walk in to the business there is a hand sanitisation station by the entrance for your use.
We have installed Perspex screens on all desks to act as an safety barrier between our staff and yourself.
All work stations/pens and PDQ machines are sanitised after each customer visit.
› Touch points are wiped down with a disinfectant wipe after use by both customers and staff.

› We are encouraging all customer to please pay by card or bank transfer to avoid the use of cash.

› No tea/coffee or refreshments will be offered to customers at this stage, coffee machines will not be in use.

› COVID 19 is obviously a risk to us all, we believe we are doing all we can as a business to keep this risk to a minimum. We have conducted a full risk assessment for this and a copy of it can be viewed here if required.
We look forward to welcoming you to Ken Brown, if you require any further information prior to visiting us please just call and ask one of the team.

Thank you for your co-operation