IMPORTANT -CUSTOMER NOTICE

Dear Customer

IMPORTANT COVID 19 UPDATE

At Ken Brown we are now returning to work and look forward to seeing you again. We have taken a number of measurers to protect both our customers and staff and I thought it would help to make you aware of these before you visit us:

Customers are encouraged to make a timed appointment to visit, this will help us control the number of people in our business at any time.

We respectfully request that customers do not visit us if they are showing any symptoms of COVID 19.

Where possible when visiting us there should be no more than 2 of you in your group.

Please ensure that you follow social distancing rules at all times, there are signs and floor markings to help when you visit the business.

As you walk in to the business there is a hand sanitisation station by the entrance for your use.

We are in the process of installing Perspex screens on all desks to act as an safety barrier between our staff and yourself.

All work stations/pens and PDQ machines are sanitised after each customer visit.

Vehicles touch points are wiped down with a disinfectant wipe after use by both customers and staff.

We are encouraging all customer to please pay by card or bank transfer to avoid the use of cash.

No tea/coffee or refreshments will be offered to customers at this stage, coffee machines will not be in use.

Customers are still welcome to take a test drive but due to social distancing rules this will now be unaccompanied. You will need to bring your driving licence and we will need you to leave your current vehicle keys with us. If you do not have a current vehicle this can still be arranged but please talk to a member of the sales team for more information.

All vehicle brochures have been removed, vehicle brochures are available on line.

COVID 19 is obviously a risk to us all, we believe we are doing all we can as a business to keep this risk to a minimum. We have conducted a full risk assessment for this and a copy of it can be viewed here if required.

We look forward to welcoming you to Ken Brown, if you require any further information prior to visiting us please just call and ask one of the team.

Thank you for your co-operation

We are now taking orders for your next car.

After weeks of dealer closures and disruption, the Scheme has taken a phased approach to reopening for applications. We are giving immediate priority to customers who had ordered a vehicle before lockdown. Handovers for these customers are now underway and new orders from existing customers can start from 8th June.

Unfortunately we are still unable to accept applications from people wishing to join the Scheme as we work through our backlog of existing customer orders.

What does this mean for you?

If you are approaching the end of your lease, or had your lease extended during lockdown, you will be able to place an order for your next car from 8 June 2020, should you wish to do so.

If your chosen car isn’t in stock it may well take longer to deliver than usual, so it may be worth considering an alternative similar car in stock. If your new car isn’t ready when you’re due to return your current car we will extend your lease to ensure you stay mobile.

FAQs from the Motability Scheme regarding COVID-19 (Coronavirus)