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COVID-19 CUSTOMER CARE INFORMATION
IMPORTANT - CUSTOMER NOTICE
Dear Customer
COVID 19 CUSTOMER UPDATE : 27th January 2022
Whilst the requirement to wear face masks has now been dropped, we will continue to maintain safety measures to protect both our customers and staff. Sanitiser will still be available on sanitising stations at the entrances and on desks, the screens we have been using on desks will remain in place and regular cleaning of touch points will continue. We will also still be operating unaccompanied test drives.
Our click and collect services are also still available, meaning that if you prefer, you can still make a purchase from the safety of your own home. Alongside this, we can still offer fully virtual appointments. Just let us know your preference.
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Customers are encouraged to make a timed appointment to visit, this will help us control the number of people in our business at any time.
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We respectfully request that customers do not visit us if they are showing any symptoms of COVID 19.
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Please ensure that you follow social distancing rules at all times, there are signs and floor markings to help when you visit the business.
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As you walk in to the business there is a hand sanitisation station by the entrance for your use.
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We have installed Perspex screens on all desks to act as an safety barrier between our staff and yourself.
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All work stations/pens and PDQ machines are sanitised after each customer visit.
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› Touch points are wiped down with a disinfectant wipe after use by both customers and staff.
› We are encouraging all customer to please pay by card or bank transfer to avoid the use of cash.
› No tea/coffee or refreshments will be offered to customers at this stage, coffee machines will not be in use.
› COVID 19 is obviously a risk to us all, we believe we are doing all we can as a business to keep this risk to a minimum. We have conducted a full risk assessment for this and a copy of it can be viewed here if required.
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We look forward to welcoming you to Ken Brown, if you require any further information prior to visiting us please just call and ask one of the team.
Thank you for your co-operation
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