Kia partnered with Feefo in October 2020 to give prospective customers access to reliable, independent feedback from real Kia owners.
The ‘Trusted Service’ title is awarded to businesses that use Feefo to collect genuine reviews and insights. Businesses that meet the highest standards, based on the number of reviews they have collected and their average rating, receive the award. This accreditation remains unique, based purely on the interactions with real-world customers. As all reviews are verified as genuine, the award is a true reflection of Kia’s commitment to outstanding service.
Simon Hetherington, Commercial Director at Kia Motors (UK) Limited commented: “This award from Feefo means a lot to Kia as it’s based on the feedback of real customers. In what was a challenging year for everyone, it is good to know that we were able to leave a positive impression on our customers.
“This is largely down to the consistently brilliant service provided by our nationwide dealer network and the hard work and commitment shown by everybody working at Kia. Being dedicated to providing an industry-leading level of customer service to match our high-quality range of vehicles, we are looking forward to gathering many more positive customer reviews through Feefo and maintaining our ‘Gold Trusted Service’ award in 2021.”
Congratulating Kia on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.
“This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved. I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.”