Stevenage Dealership Reviews | Harlow & Stevenage | Ken Brown KIA

Customer Feedback - Stevenage

"Collected and brought back by extremely freindly member of staff, on time and totaly without stress to your clients."

Brian Pell

"An incredibly efficient service with special consideration as I have a newborn and needed a quick turnaround."

Damian Christou

"Very good service with picking up my car from home."

Linda Norton

"Very efficient and friendly."

Alan Sears

"My Kia Rio was very close to 100,000 miles and I had decided to have the 2 wearing front tyres replaced. This I thought would be a good opportunity to have any problems found or highlighted before the warranty expired. The tyre fitting was carried out without any fuss or problems. The attention from the Service Staff and the Manager, Mike Allen, was extremely good. But what impressed me was that on collecting the car, I noticed it looking extremely shiny and clean in the parking area. Just like when I had taken delivery of it from new."

Gary Tong

"The service and support given to me by Mike Parker was excellent. He was very professional, supportive, honest and highly organised when dealing with me. He fully explained the process of buying a car through PCP without any bias, providing all the required information to make honest and informative decision. I would highly recommend him as an outstanding car salesman and your garage in providing me with the correct car, on time without any hassle."

Mark Furness

"Thank you to all staff for efficient / smooth part-exchange transfer, to include access to test drives."

Rita Chauhan

"So much easier, friendly, professional, the car was clean. Treated with respect, much better service."

Elaine Owens

"The staff are always very friendly and helpful however whether it's due to being very busy or whatever I feel that my ongoing problem with my car gets forgotten. There is no follow up calls to update me of any progress, I have to call and end up having to bring it in to repeat checks with the car and getting no further. Bit frustrating."

Vanessa Stembridge

"Appointment made on the day I needed, a courtesy car was provided with only a few problems which were not of Ken Browns making but were resolved by them with no fuss, servicing was carried out easily within the time frame initially advised. A couple of issues which arose during the service were promptly communicated to me and resolved. All staff helpful and polite."

Carol Gibbs

"An incredibly efficient service with special consideration as I have a newborn and needed a quick turnaround."

Damian Christou

"Steve Bryan, who sold me my car, was very helpful, explained everything clearly so I knew what was involved when taking a car out on finance."

Chantelle Norris

"Excellent service even washed my car, after letter about callback. Arranged service without any trouble and phoned to say car ready to pick up."

Gary Mitchell

"All the staff were very good, although they told me it would take an hour, but it was well over an hour, but I was not worried I sat talking to the staff and was happy. xx"

Susan Harthill

"Restored my faith in car dealorship."

Linda Norton

"Very satisfied."

Jeanette Lloyd

"Customer service was excellent, I sat in the dealership with a coffee a did a couple of hours of work using the free wifi. very satisfied with the service."

Andrea Dodd

"Staff was efficient and polite, the waiting area was clean and coffee available so I was happy to wait whist my car was being serviced."

Nigel Turner

"Because we were completely satisfied."

Jill Wood

"I work for a competetive dealership p.n."

Jason Sharp

"Because they sort of make sure youre happy with it, they seem impeccable to what, very polite when you go in there p.n."

Keith Spearman

"Would have given 10/10 if they hadn't charged me but you dont give 10s so i gave 9s so very pleased p. 9/10 because they're pretty good p. they did their job as one would expect p.n."


"We always found them very friendly, professional, already recommended someone p.n."

Pauline Valencia

"I was very pleased with the service that I received."

Anne Haynes

"Because we changed our car a year ago and our previous car was from that dealership which we had for 4 years, 100% happy with the service and that's why we went back there and happy with the service so that's why happy to recommend to friends and family, and happy with the make of the car."

Anthony Mitchell

"Urgent research of "problem" noise, diagnosis provided and cure effected. (replacement brake pads). I was travelling the following day and needed urgent assistance. Everything was done as quickly as possible, and to my satisfaction."

Peter N. Stringer

"Wish the problem haunt have happened as the car is only a year old- but it was dealt with very well."

Karin Golbourn**

"There is always room for improvement, otherwise I'd have given a 10."

David Boakes

"Very good service."

William Hart

"Excellent service all around."

Gary Wragg

"No need for improvement as far as I was concerned."

James Brown

"Good and friendly service by people who knew their product."

John Perren

"Final Cost was what was quoted. Dealership staff very professional."

Jean Potter

"As is always the case, the service dept did an excellent job. More than satisfied."

Melvin Wold