• 1 day ago

  Thank you, as ever Kenn Brown provided excellent service and our thanks go to all, especially Giovanni(and Piccolo his dog!) Would

  Catherine Clarke Ken Brown Hyundai Richmond
• 2 days ago

  Having been unable to book into my usual Hyundai dealer due to their limited availability I found Ken Brown and although closer to me the journey takes longer due to traffic, however, after the most amazing, professional and attentive service delivered by Giovanni I don't think I will be booking my car in anywhere else. From the outset, getting an appointment that suited me, the communication both before and after have been 1st class and the standard of service, timeliness of delivery, e.g. car being aready when they say it will, and the politeness of the people makes it a must when it comes to booking again next year. Thanks for such a great experience and your are a credit to the Hyundai brand.

  Debbie Clements Ken Brown Hyundai Richmond
• 3 days ago

  Great Hyundai dealer and show room at this location. I have been here twice and both times I have had a very pleasent, informative experience. So much so that I will be picking our new car up soon. The gentlemen that work here are absolutely wonderful. Specifically Adrian and Rhys. Very relaxed, welcoming demeanour. Very knowledgeable and pleasant to deal with. I had full autonomy to test drive their vehicles as I wished and there was certainly nothing pushy at all when it came to the sales procedure. Really top notch experience. Thanks very much guys.

  Kaveh Montazer Ken Brown Hyundai Richmond
  Response from Ken Brown Motors 3 days ago

  Good morning Kaveh Thank you so much for the kind review, comments and 5 stars.. I will pass this on to the team

• 3 days ago

  Having recently purchased a car with Sal I would thoroughly recommend him. He was informative, knowledgeable, respectful and not pushy. He gave me a great deal on a fabulous car and did everything he promised he would. I can go back anytime I want for advice or further help.

  Pauline Chappell Ken Brown Hyundai Letchworth
  Response from Ken Brown Motors 2 days ago

  Hi Pauline, thank you so much for your feedback. We're thrilled you had a great buying experience, and happy to help any time.

• 5 days ago Szilvia Vikartoczky Ken Brown Hyundai Richmond
  Response from Ken Brown Motors 3 days ago

  Thank you for the 5 stars Szilvia, speak soon

• 5 days ago

  Excellent and friendly staff. My service was undertaken as agreed and on time. All great !

  Philip Reece Ken Brown Hyundai Letchworth
  Response from Ken Brown Motors 4 days ago

  Hi Philip, we're thrilled to hear of your positive experience and we look forward to welcoming you next time!

• 6 days ago

  Excellent service, have bought & leased our last 6 cars with Ken Brown Richmond & the last 3 with Rhys. Highly recommended

  Kieron Collins Ken Brown Hyundai Richmond
  Response from Ken Brown Motors 3 days ago

  Thank you for the great review and 5 stars

• 1 week ago Gary MacLeod Ken Brown Hyundai Letchworth
  Response from Ken Brown Motors 6 days ago

  Thanks for your feedback, Gary!

• 1 week ago

  Joe on service was very friendly and nice

  andy connolly Ken Brown Hyundai Letchworth
  Response from Ken Brown Motors 5 days ago

  Thanks for taking the time to review us, Andy!

• 1 week ago

  Hopeless dealership that didn't know much at all about their new EVs. I remember a few years ago asking something as basic as if the wing mirrors will dip during a reverseThe sales rep didn't have a clue. Any car can develop problems but I didn't think our 2.5 year old Ioniq 5 would have a broken rear door mechanism so soon. Anyway, their garage couldn't fix it which is not unusual but now we got a two week for them to take the door apart but the best part is there's no courtesy car unless we wait another month. Best part is we asked if the neighbouring Hyundai garages had space in their calendars; no, they have no idea and we have to phone them ourselves. What a joke of an operation.

  David Tang Ken Brown Hyundai Letchworth
  Response from Ken Brown Motors 4 days ago

  Hi David, we are sorry to hear that your experience with us wasn't up to your expectations on this occasion. I have fed this back to the team. We are a franchised Hyundai dealer so would only have access to check availability at our own sites, but I understand you're booked in with us and we look forward to welcoming you then. Many thanks

• 1 week ago

  I have just bought a second hand Tucson with help and and assistance from Iain Davidge. It was a great experience. Very recommended. Thank you, Iain.

  Huseyn Guliyev Ken Brown Hyundai Richmond
  Response from Ken Brown Motors 3 days ago

  Thank you for the great review and 5 stars

• 1 week ago

  I requested a general part-exchange value for my Suzuki Ignis via their website this week. The valuation was about £1500 less than I had been offered elsewhere. No sooner had I left their website, my phone rang and it was this dealership. I declined the call as I didn’t now want to progress matters any further. Then an email soon after from presumably the sales person who’d just rung me. I told her clearly the valuation was way out and I was no longer interested. Then, a second email from the same person asking me what car I was interested in and that she would speak to her manager about the previous valuation level. I immediately responded telling her I had already said I did not wish to proceed and asked her to essentially respect that decision. Today, I was telephoned by them again with a further message left. I don’t like being harassed by car dealers wanting a sale when I have clearly told them, and in writing, that I am not interested. They may have great feedback overall, but in my direct experience, not taking NO for an answer, doesn’t incline me to leave them any. Two stars for at least responding quickly. Three stars off for not accepting the customer’s choice not to progress matters any further.

  N L Ken Brown Hyundai Letchworth
  Response from Ken Brown Motors 6 days ago

  Good afternoon, we are sorry to hear of this and will ensure this is fed back to the team.

• 1 week ago

  If you are looking for VIP treatment. This is the place to go to. I always receive the best welcome and best good bye and all my questions are answered. The manager is always around to provide you with valuable information and support and share a joke or two. He is the backbone of this team and everyone gives you the same level of service. They always make it look a like a walk in the park.

  Miloud Aniba Ken Brown Hyundai Richmond
  Response from Ken Brown Motors 1 week ago

  Thank you for such a great review!

• 1 week ago

  The experience so far with Patrick at Ken Brown Letchworth has been excellent. He's a very good, informative and personable sales professional. Easy to deal with and great communication even though we were unable to close on a deal this time. He will definitely be top of the list to contact the next time we are looking for a new car.

  Jon Ashbee Ken Brown Hyundai Letchworth
  Response from Ken Brown Motors 6 days ago

  Hi Jon, we're extremely grateful for your review and sorry we couldn't conclude the deal at this time. All the best with your new car, and see you for the next!

• 1 week ago

  Great service, would recommend

  Lakhvir Gill Ken Brown Hyundai Richmond
  Response from Ken Brown Motors 1 week ago

  Thank you for the 5 star review Lakhvir

• 1 week ago Richard Farish Ken Brown Hyundai Letchworth
  Response from Ken Brown Motors 6 days ago

  Thanks for your review, Richard!

• 1 week ago

  I contacted Ken Brown Hyundai in Richmond after seeing an advert for a second hand Hyundai car. Iain Davidge responded quickly and he put forward two vehicles for consideration. Iain explained clearly the different features of the two vehicles and a choice was made. He went through the purchase, registration and handover procedures with care and humour, taking stress out of the process. I have no hesitation in recommending Ken Brown Hyundai in Richmond.

  Rex Valins Ken Brown Hyundai Richmond
  Response from Ken Brown Motors 1 week ago

  Great to read you had great service from Iain - see you soon!

• 1 week ago

  Fantastic service received by Elliott Jack. He listened and had or found out all the answers to our questions. Very professional and engaging. Highly recommended

  Patricia Nelson Ken Brown Hyundai Richmond
  Response from Ken Brown Motors 1 week ago

  Thank you so much for the kind review

• 1 week ago

  Great experience with friendly professional service.

  Sarah Moore Ken Brown Hyundai Letchworth
  Response from Ken Brown Motors 6 days ago

  Thanks for the great feedback, Sarah!

• 2 weeks ago michael barham Ken Brown Hyundai Richmond
  Response from Ken Brown Motors 1 week ago

  Thank you for the 5 stars

• 2 weeks ago

  Amazing service thank u so much Giovanni

  joanne Smart Ken Brown Hyundai Richmond
  Response from Ken Brown Motors 1 week ago

  Thank you for the 5 stars

• 2 weeks ago

  Always a friendly greeting from Giovanni and the service team. Always keep me updated via text, call, or videos to show me the progress of the service and MOT. Great Customer service.

  Steven Granger Ken Brown Hyundai Richmond
  Response from Ken Brown Motors 1 week ago

  Thank you for such a great review

• 2 weeks ago

  We decided to get our 2nd Hyundai on PCP with Ken Brown (first time around 3 years ago, they were excellent). This time, however has been a nightmare. Ken Brown said they could get us a Dark Knight Ultimate under the hybrid deal ending in March, did a great price for us and took our deposit. It then took them 2 weeks to come back and say they couldn't get hold of the Ultimate in the colour we'd ordered, and all of the others in this spec accross the country had gone, with the deal closing in 3 days. They could then only offer us a car in a colour and interior trim we didn't want. They were very slow to respond to all calls & emails chasing the order from the time we ordered and then they took over 2 weeks to return my deposit. They clearly didn't want my business and will not get it in the future. I'm still waiting for the Manager to call me back having messaged him 8 days ago!! Very poor customer service.

  Melanie Comyn Ken Brown Hyundai Letchworth
  Response from Ken Brown Motors 4 days ago

  Good morning Melanie, thank you for your feedback. I'm sorry to hear about this experience with us. I have fed this back to the team and I'm sorry we couldn't help further on this occasion. Whilst I will endeavour to see what went wrong this time, please feel free to contact me directly using the branch line should you wish to add any further info or discuss further. Thanks, Alex

• 2 weeks ago

  We do not buy cars that often and our experience of Sal and the Ken Brown Group was stress free relaxed and at no time was there any hard sell. All the staff were curteous and polite and made us both feel very comfortable. Sal's knowledge of the car we are buying was second to none and we enjoyed the whole test drive experience. Thank you Sal and Ken Brown Group.

  Tony Haines Ken Brown Hyundai Letchworth
  Response from Ken Brown Motors 6 days ago

  Hi Tony, thank you so much for the feedback. We're sure you'll love your new car and see you for the next one!

• 2 weeks ago

  Third time I’ve taken my lease car to Ken Browns in Letchworth. From the booking process to collecting the car after the service, the communication is fantastic. Even though there is a dealer closer to where I am, this place is far the most friendliest and professional. I always wait for the car to be done, the screen in the waiting area tells you the progress of the car and the video they send you once done is a great add on. Shame I’m charging cars but if you have a Hyundai then this is the place to come! P.S, great coffee machine.

  Sunny P Ken Brown Hyundai Letchworth
  Response from Ken Brown Motors 2 days ago

  Hi Sunny, we really appreciate the kind words, and your commitment to coming to us for your servicing and maintenance. Sad to hear you're moving away from the brand but we hope to see you again soon!

• 2 weeks ago

  Very nice guys friendly and quick and simple I’d definitely recommend you to go and see for yourself and view all the nice cars and different models they haze

  A Ken Brown Hyundai Richmond
  Response from Ken Brown Motors 2 weeks ago

  Hi A, Thank you for your kind words and 5 star review.

• 2 weeks ago

  We were greeted by Sophie who was very friendly, helpful and efficient. A good and encouraging experience for our first visit

  Bob and Joyce Stammers Ken Brown Hyundai Letchworth
  Response from Ken Brown Motors 6 days ago

  Thank you for your feedback! IT would be a pleasure to supply you with your next vehicle and continue a 5* service

• 2 weeks ago

  Friendly and cooperative staff.

  Awais Malick Ken Brown Hyundai Richmond
  Response from Ken Brown Motors 2 weeks ago

  Hi Awais, Thank you for your 5 star review.

• 3 weeks ago

  Today I had a very good after sales experience with Richard Merle. When I brought my i20 it had no parcel shelf, I was told "they are extra" they are not extra and despite 2 emails and a phone call to their colleague,I didn't hear back. I also asked about a service plan. Today Richard sorted out the service plan and gave me a parcel shelf. These days good customer service matters especially if you want repeat sales.

  Sharon birt Ken Brown Hyundai Letchworth
  Response from Ken Brown Motors 3 weeks ago

  Hi Sharon Thank you for the kind review! I’m glad richard was able to help and apologies for the previous incorrect information. Many Thanks Matthew Mitson

• 3 weeks ago

  Good service. Giovanni was very attentive and made me feel like a client

  Dan Garcia Nacher Ken Brown Hyundai Richmond
  Response from Ken Brown Motors 1 week ago

  Thank you for the 5 stars

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